Customer Service

Shipping Method

We offer Standard Ground service within the contiguous United States for your orders from our website. ABC Pet Plaza partners with UPS and USPS to ship your packages. Most items are shipped by UPS. Smaller and lightweight items are shipped by USPS.

Estimated Delivery

* Standard: 4 to 8 business days
   (Includes 2 days for processing and 2 to 6 days for transit)

Shipping notification

We will send you the tracking number via e-mail the same day we ship.

Special Delivery Request

If you wish to send your order to an address that is different than the billing address, please select the "Ship to a Different Address" button directly under the billing information section during checkout.  To make changes after an order has been placed, please contact us right away via e-mail or the "contact us" form.

Shipping Cost

ABC Pet Plaza now offers FREE shipping within the contiguous United States of America (excluding Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico).

* Sorry, we currently do not ship to Hawaii and Alaska, off-shore U.S. territories and possessions, or internationally.

Sales Tax
We are required to collect taxes for orders in the following states: California, Colorado, Connecticut, Illinois, Massachusetts, Mississippi, Missouri, and Wisconsin.

Security
Our website's security system – at ABC Pet Plaza, we use SSL technology to ensure a safe environment for fun, secure online shopping for our customers. SSL technology is an encryption protocol that translates personal information into codes to communicate over the Internet. Your important personal information is securely protected, so please use this site without any concerns.

Privacy
Personal information (Name, address, phone number, e-mail, purchased products, other) will not be sold to other marketers or businesses for their use.
We will keep our customers information confidential, and will only use it for communicating directly with customers.

Return Policy
If you desire to return or exchange the product you ordered, please contact us within one week after you receive your order.

For shipping mistakes or damaged / defected items upon arrival.
We will quickly replace or redeliver your order and cover the shipping cost.

Exchange or return for personal reason
(Ex: changed mind, mistake, changing the size/color, etc)

Customer will be responsible for paying the shipping fee in this case.

If there is a difference in price between the exchanged items
* Customer will need to pay the additional price difference using Paypal.
* Customers credit card or Paypal account will be refunded.

Warnings on Returns or Exchange
We will not take returns or exchages under the following circumstances:
- 7 days or more have passed since product was delivered
- The product has been used
- Customer is responsible for any damage to the product after it arrives safely

How to Order
Add items to the online shopping cart, and proceed through checkout.  We accept both PayPal and credit cards as payment methods.

In case of difficulty while ordering
If problems such as "the selected product quantity is not available" or "Billing address does not match for the credit card selected" occur, please make changes to the settings after reading below.

Reduce the quantity of the product in the cart to the quantity available or less. 

Use the billing address on file with your selected payment method.  You can ship to a different address by selecting the "Ship to a different address" button directly beneath the Billing Address section in checkout.

How to check your order
After your order is completed, we will automatically send an e-mail to your registered e-mail address confirming your order from ABC Pet Plaza.

If you do not receive this e-mail after you place your order, there are strong possibilities that you have either not completed your order, or have provided a wrong e-mail address. In this case, please contact us by phone or e-mail.

* When contacting us, please provide your order number, name and phone number.

Canceling after an order is complete
If you desire to cancel your order after the procedure is completed, contact us by the Contact Form or e-mail.

For more information, please use the Contact Form.

* Returning a product due to personal reasons will result in the customer paying for the shipment fee.

Payment Methods
- Proceed through the Paypal or Credit Card transaction process when you purchase products.

Opening an Account
Opening an account on our site is very simple.
Just click My Account or, when you place an order, you will be prompted to sign in with your e-mail address and password. Your personal account offers you a safe and convenient way to place and track your order.

Account Benefits

User Agreement
In order to register, you must agree to the "User Agreement".
- User Agreement

Security & Privacy Policy
Also, please read the "Security & Privacy Policy" prior to registration.
- Security & Privacy Policy

Registration
Please read the "User Agreement" before you register.
- User Agreement
- Security & Privacy Policy

Change of Membership
User will be able to change the following contents under My Account at the top of the page.
- User's basic information (Email, Address, Phone Number, and etc...)
- Change of Password
- Newsletter subscription/Unsubscription

Sign In
Please log in with your email address and the password entered when you registered.

Sign Out
Please click "Log Out" link on the screen in order to sign out of the website.

Forgot Password
The password you entered when you registered will be used when you sign in.
If you forgot your password, please contact us.
* Forgot your password?